Privacy Policy
This Privacy Policy sets out the procedure for collecting, using, storing and protecting the personal data of website users.
By using the website and submitting an enquiry through its forms, the user confirms that they have read this Privacy Policy and agree to the data-processing terms described in it.
1. Processing of personal data
The website administration may receive personal data that the user provides voluntarily when completing an enquiry form.
Depending on the form fields, this may include:
- first name and surname;
- phone number;
- email address;
- company or organisation name;
- address and information about the building or premises;
- preferred contact method;
- message or comment;
- other information that the user enters in the form.
The user may also upload photographs, documents, drawings, floor plans and other files through the website that are required for a preliminary assessment of the property and processing of the enquiry.
The website administration does not require the user to provide information through the form that is unrelated to placing an order or receiving a consultation.
2. Purpose of data processing
The personal data and files provided by the user are used exclusively for:
- receiving and processing an enquiry;
- contacting the user;
- clarifying information about the building or premises;
- providing a consultation;
- preparing a proposal concerning the cost and timeframe of the work;
- organising a property survey;
- preparing a conclusion, report or other documents as part of the service ordered;
- fulfilling arrangements agreed with the client.
Personal data is not used for purposes incompatible with the purpose for which it was provided.
3. Legal basis for data processing
Personal data is processed on the basis of the user’s voluntary consent, given when completing and submitting a form on the website.
By submitting a form, the user confirms that:
- the information they have provided is accurate;
- they have the right to provide the uploaded files and information;
- they consent to the use of the data to process the enquiry and for subsequent contact.
If an agreement is entered into, the data may also be processed to fulfil the relevant contractual obligations.
4. Access to personal data
Only authorised company employees who need the information to process an enquiry, communicate with the client or provide the service ordered have access to personal data.
Employees are required not to disclose the information received and to use it exclusively within the scope of their duties.
The website administration does not sell, exchange or transfer users’ personal data to third parties for advertising or marketing purposes.
Data may be transferred only:
- with the user’s prior consent;
- when necessary to provide a service ordered by the user;
- in response to a lawful request from public authorities;
- in other cases provided for by the laws of Ukraine.
5. Uploaded files
Files uploaded by the user through the website are used only to assess the property, process the enquiry and provide accessibility audit services.
The user must not upload files that:
- contain the personal data of third parties without their consent;
- contain confidential information that is not required to process the enquiry;
- infringe intellectual property rights;
- contain malicious software;
- are unrelated to the user’s enquiry.
The website administration may delete files that are unrelated to an enquiry or breach these terms.
6. Data retention period
Personal data and uploaded files are retained no longer than necessary for:
- processing the enquiry;
- providing a consultation;
- fulfilling the order;
- preparing and delivering documents;
- complying with legal, accounting or contractual record-keeping requirements;
- protecting the company’s legitimate rights and interests.
Once the purpose of processing has been fulfilled, the data may be deleted, destroyed or anonymised unless its continued retention is required by law.
7. Protection of personal data
The website administration applies the necessary organisational and technical measures to protect personal data against:
- unauthorised access;
- accidental loss;
- unlawful use;
- alteration or destruction;
- copying or disclosure.
Access to information is granted only to employees who need it to perform their duties.
At the same time, no method of transmitting or storing information on the Internet can guarantee the absolute security of data.
8. User rights
The user may contact the website administration to:
- find out whether their personal data is being processed;
- obtain information about the composition and content of their data;
- correct or supplement inaccurate data;
- withdraw consent to the processing of personal data;
- request that processing cease or that data be deleted;
- object to the processing of personal data;
- report unlawful use of their data.
To exercise these rights, the user must submit a request.
The website administration may ask for information required to verify the applicant’s identity and prevent unauthorised access to another person’s data.
Withdrawal of consent does not affect the lawfulness of processing carried out before the request was received.
9. Links to third-party resources
The website may contain links to third-party web resources.
The website administration does not control the rules for collecting and processing data on such resources and is not responsible for their privacy policies. Before using a third-party website, users are advised to familiarise themselves with its terms and data-processing rules.
10. Changes to the Privacy Policy
The website administration may update this Privacy Policy periodically.
The current version is always published on this page. The date of the most recent update is stated at the beginning of the document.
A new version takes effect from the moment it is published on the website unless otherwise stated in the updated text.